NEWS

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Complaints

In the first instance, complaints should be made to the Practice Manager. In more serious cases, you may be requested to put the complaint in writing, however, if you feel unable or prefer not to do this yourself or if you feel that you need some help with this, then, please discuss this with the Practice Manager. As a patient, you have the right to be treated in a courteous and non-discriminatory manner.Your requests will be dealt with efficiently.

If you feel that you cannot approach the practice, you can contact PALS (details next page) or the Complaints Manager at the CCG.

The Complaints Manager may be contacted on 0800 030 4563 or by writing to the complaints manager at Freepost Plus, RTAA-XTHA-LGGC, Patient Services, Midlands and Lancashire Commissioning Support Unit, Heron House, 120 Grove Road, Fenton, Stoke-on-Trent, ST4 4LX

If would like help and support making your complaint including help with writing your letter, you can contact the POhWERAdvocacy Service. The service provides free, confidential and independent support and information about the NHS complaints procedure. The can be contacted on 0300 456 2370 or by email to pohwericas@pohwericas.net

Location & Contact

Tunstall Primary Care Centre
Alexandra Park
Scotia Road
Tunstall
ST6 6BE

Tel: 0300 123 0978
Fax: 01782 401078
tunstall.primarycare@nhs.net

Tunstall Primary Care – Packmoor Branch
Packmoor Medical Centre
Thomas Street
Packmoor
Stoke-on-Trent
ST7 4SS
Tel: 0300 123 0874
Fax: 01782 401078
tunstall.primarycare@nhs.net

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Location & Contact

Tunstall Primary Care Centre
Alexandra Park
Scotia Road
Tunstall
ST6 6BE

Tel: 0300 123 0978
Fax: 01782 401078
tunstall.primarycare@nhs.net

Opening Hours

Monday: 08:00 – 18:30
Tuesday: 08:00 – 18:30
Wednesday: 08:00 – 18:30
Thursday: 08:00 – 13:00
Friday: 08:00 – 18:30

Please note that the telephones are manned from 08:00-18:30 on Monday to Wednesday & Friday and 08:00-13:00 on Thursday

Location & Contact

Tunstall Primary Care – Packmoor Branch
Packmoor Medical Centre
Thomas Street
Packmoor
Stoke-on-Trent
ST7 4SS
Tel: 0300 123 0874
Fax: 01782 401078
tunstall.primarycare@nhs.net

Opening Hours

Monday: 08:00 – 18:30

Tuesday: 08:00 – 18:30

Wednesday: 08:00 – 18:30

Thursday: 08:00 – 13:00

Friday: 08:00 – 18:30